FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Library
How long does it take to get a library card?
Our librarian will be able to supply you with a new library card the same day you apply.
Are electronic books available?
No, not at this time.
Does the Library have "story time" for younger children?
We do offer "story time" for younger children! Give us a call if the current schedule is not posted.
City Hall
What hours is City Hall open?
City Hall hours are 8AM to 4PM, Monday - Friday. Appointments after hours are available by request.
Building Permits
What is the process for getting a building permit?
Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
Police Department
When should I report a crime?
At the time of the incident. WHEN YOU SEE SOMETHING, SAY SOMETHING. This way officers can respond while the crime is occuring.
Why are VIN inspections required by the State of Kansas?
To protect consumers, discourage auto theft, and prevent the trafficking of stolen auto parts, the Motor Vehicle Enforcement (MVE) program conducts inspections on certain vehicles before they receive a Kansas title and registration.
Statistics from the Federal Bureau of Investigation indicate that nearly 1.2 million vehicles, costing more than $7.5 billion dollars, are stolen nationwide each year. More than 30% of these stolen vehicles are never recovered.
What are the circumstances in which a VIN inspection is required?
Vehicle Identification Number (VIN) Inspections are required in Kansas if:
- A vehicle has a title from a state other than Kansas or a foreign country
- A vehicle has been assembled, reconstructed, reconstituted, or restored from 1 or more vehicles
- The proper identification number of a vehicle is in doubt
This inspection must be completed before the Kansas Department of Revenue will issue a license tag or title for the vehicle.
The VIN inspections are conducted by trained law enforcement personnel employed by the Kansas Highway Patrol or designated law enforcement agencies across the state.
Public Works
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the City of Valley Falls please visit the elections page for locations and upcoming election information.